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+ WHAT IS AN ESCAPE ROOM?
Virtual escape games have been around for years, from point and click desktop computer games such as MYST, to handheld apps like The Room. The first real-life escape room opened overseas approximately 10 years ago and have recently spread to the States, quickly becoming a popular trend in larger markets.
At NorCal Escape Co. you and a group of others will be placed inside a themed room for a specified amount of time. Participants must work together to find items, discover clues and solve puzzles in hopes of escaping or completing a mission before time runs out.
+ WILL I ACTUALLY BE LOCKED IN THE ROOM?
Kinf of. In CONDEMNED, yes...once the challenge begins, the doors are locked and you will only be able to exit by winning, losing or tapping out. At any point, you are able to abandon the experience, but you will not be allowed to rejoin once you have exited. The Saloon is not a traditional "escape" room, in the way that your goal is not to escape before time runs out, rather to find the hidden loot, so you are not actually locked inside. Again, if you exit, you may not return.
+ ARE THE “CLUES” OBVIOUS?
Anything inside the rooms COULD be used in some capacity. That being said, not everything is something. Don’t pry, or smash, or break anything...if it doesn’t happen easily, it’s not meant to be used in that way. If anything is intentionally destroyed, you will immediately be removed and your money will not be refunded.
+ HOW DIFFICULT IS THIS?
You may have noticed, we've rated the difficulty of our rooms on a scale from 1 to 5, with 1 being the easiest and 5 being the most difficult. This is solely based on our own rooms...our Level 5 maybe another Escape Room company's Level 3, and vice-versa. The Fox Tail Saloon is the "easier" of the rooms we currently have running, so for people that are new to the Escape genre, we would suggest getting your feet wet in the Saloon before diving into CONDEMNED2.
+ IS IT SCARY?
We like to think of CONDEMNED as "creepy" moreso than scary. The story line is dark. The lighting is dim. The vibe is eerie. But "scary" isn't how we would describe the experience. It is not a haunted house.
The Fox Tail is absolutely NOT scary. It's an old west saloon, that has been converted into a modern-day museum. It is DEFINITELY not a haunted house.
+ HOW OLD DO YOU HAVE TO BE?
CONDEMNED participants MUST be 16 years or older, and must be able to provide a valid I.D. if age is in question. Saloon participants must be 13 years or older - younger than 16 must be accompanied by a parent or guardian who will be required to sign a waiver on their behalf. However, if you book the entire room, in the Saloon we do allow children as young as 10 to participate.
+ HOW LONG BEFORE MY SCHEDULED TIME SLOT DO I NEED TO ARRIVE?
Please arrive at least 15 minutes before the time slot you purchased your ticket(s) for, as you will need to check in and sit through a short briefing before beginning your experience.
+ IF I’M LATE, CAN I STILL PARTICIPATE?
Nope! If you are not present by the time you reserved your ticket for, you will not be allowed to participate and no refund will be given. We have multiple shows each night and it is imperative that we start on time, so as not to inconvenience others in your time slot or the following time slots. Unfortunately this is something we cannot be flexible on, so puhleeeease show up on time (15 minutes early) and don't make us turn you away.
+ WHEN ARE YOU OPEN?
We run Friday, Saturday and Sunday evenings. Please see our Tickets page for specific show times and availability.
If you are interested in booking a private experience outside of our standard operating hours, please send us an email with your preferred date and time and we will do our best to accommodate your request.
+ DO YOU OFFER GIFT CARDS?
We do! You can purchase those here
+ HOW MANY PEOPLE CAN PARTICIPATE AT ONCE?
The Fox Tail Saloon allows groups of up to 8 participants.
CONDEMNED2 accomodates groups of 4-10. This experience requires at least 4 people to operate.
+ WILL I BE SHARING THE ROOM WITH OTHER PARTICIPANTS?
If you purchase individual tickets you may be sharing the room with other participants.
+ CAN WE BOOK THE ENTIRE ROOM FOR JUST OUR GROUP?
All tickets for a specific time-slot must be purchased to assure you won't be paired with strangers.
+ HOW CAN WE TELL HOW MANY TICKETS ARE STILL AVAILABLE?
On the Tickets page there is a dropdown menu that displays each time-slot and how many tickets are currently available for specific dates and times.
+ CAN I CANCEL OR RESCHEDULE MY RESERVATION?
All bookings are final. Once a reservation has been made, no refunds will be issued. If we allowed cancellations or reschedules, we run the risk of not being able to re-sell those newly vacated spots and end up losing money.
+ WHAT SHOULD I BRING?
You don't need to bring anything with you...everything that you'll need to successfully escape is already in the room and waiting to be discovered.
+ WHAT SHOULDN’T I BRING?
Unfortunately we do not allow cell phones inside the room. People were using them as flashlights, to look up answers on the interwebs, and we've even had people taking pictures of things that we need to keep secret. Thanks to those schmucks, now you have to leave your phone in your car or put it inside of one of our lockers.
DO NOT bring flashlights, notepads, pens, calculators, or anything that may give you an unfair advantage. No weapons of any sort: no guns, knives, pepper spray, tasers, tridents, catapults, throwing stars, harpoons, crossbows, boomerangs, shanks, shivs, banana peels or anything else that may inflict bodily harm.
ALSO, please do not wear high-heels. The flooring in some locations is uneven and may even have gaps which could prove hazardous.
+ WHAT IF SOMETHING MALFUNCTIONS?
There are a lot of very intricate details that come together like clockwork to deliver you a top-notch thrill ride of an experience, night after night, but even clocks can malfunction. In this very rare occasion, the NCEC crew will temporarily pause the challenge until the issue is resolved and you can safely resume.
+ DO YOU DO TEAM BUILDING EVENTS?
Absolutely! Escape rooms are great for Team Building exercises. Click here to view/download our Team Building eBooklet. If you're interested in booking something outside of our normal business hours, please contact us and we will do our best to accommodate your team.
+ DO WE WIN ANYTHING IF WE ESCAPE?
Of course. You get bragging rights! You may also choose from either (not both...don't get greedy!) a high-five or a fist-bump from our host. We recommend the high-five, it's a classic.
Oh....we're also giving away exclusive NCEC wristbands with the logo of the room you successfully conquered. Collect all 3 rooms and get a bonus prize. YAY!
+ IF I COME BACK A SECOND TIME, IS IT THE EXACT SAME EXPERIENCE?
In CONDEMNED2, no. It was designed specifically to be played from 2 separate paths for the majority of the experience, allowing participants to return and attempt a new set of puzzles they didn't encounter the first time through.
Otherwise, for the most part, yes...we aren't able to change up the larger gags and puzzles, but we'll mix up some of the smaller stuff to keep you on your toes and make sure you don't breeze through the challenge.
All that we ask of returners is that you not spoil anything for the rookies in your group. Please be courteous and allow them to have the same majestic experience you had your first time through. Play the game as it's meant to be played...don't skip any steps. Try to avoid any of the bigger/cooler gags and focus on the things that you didn't find before. If you're not able to do this, if you decide you're going to blast through the room because you've memorized certain things, thus robbing newcomers of the full experience, you will be removed from the game.
+ WHERE ARE YOU LOCATED AND WHERE DO WE PARK?
The new NorCal Escape Co. is located at 3076, UNIT B, Colusa Hwy in West Yuba City, just off of George Washington, behind Applied Technologies. Look for the flags! We have ample parking available.
+ DO YOU HAVE RESTROOMS?
We do! (luxurious, right?)
+ ANY ADVICE?
Communication is KEY!
If you find something, announce it to the group. If you need something, announce it. You will not escape without working together as a team.
Follow the rules!
And you won’t be disqualified, plain and simple.
For your safety and the safety of those around you, if anyone appears to be under the influence of any substance, they will be turned away, and again, NO REFUNDS!